Terms & Conditions

We believe in being upfront with our customers and our terms and conditions of business set out everything you need to know about ordering with Dennis Edwards. 


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In these terms and conditions:
“Supplier or DEFS” means Dennis Edwards for Foodservice.
“Products” means goods sold by the Supplier;
“Customer” means a customer of the Supplier for the purchase of Products.

These terms and conditions will apply to and be deemed to be incorporated in all contracts for the sale of Products by the Supplier to the Customer, and shall override any terms proffered by the Customer in respect of any order for Products.  If not otherwise incorporated into the contract, these terms and conditions shall be deemed to be accepted and incorporated into the contract by the Customer accepting delivery of the Products which are the subject of that contract. No variation to these terms and conditions shall be binding unless agreed in writing between the authorised representatives of the Supplier and Customer. References to any contract between the Supplier and the Customer for the supply of Products shall include these terms and conditions.

The Supplier’s employees or agents are not authorised to make any representations concerning the Products unless confirmed by the Supplier in writing.  In entering into any contract for the supply of the Products the Customer acknowledges that it does not rely on any such representations which are not so confirmed, but nothing in these terms and conditions affects the liability of either party for fraudulent misrepresentation.

Any advice or recommendation given by the Supplier or its employees or agents to the Customer or its employees or agents as to the storage, application or use of the Products which is not confirmed in writing by the Supplier is followed or acted on entirely at the Customer’s own risk and accordingly the Supplier will not be liable for any such advice or recommendation which is not so confirmed.

The Customer shall be responsible to the Supplier for ensuring the accuracy of the terms of any order submitted by the Customer and for giving the Supplier any necessary information relating to the Products within a sufficient time to enable the Supplier to perform the particular contract in accordance with its terms.

The quantity, quality and description of the Products and any specification for them shall be as set out as in the Supplier’s quotation (if accepted by the Customer) or the Customer’s order (if accepted by the Supplier). All products and offers subject to availability.

The Supplier reserves the right to make any changes in the brands, pack sizes or specification of the Products which are required to conform with any applicable statutory or EU requirements or which do not materially affect their quality or performance.

All images shown on any web page, pricelist, e-mail, or other marketing materials from DEFS are included as a guide for presentation purposes only.

Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery or, if the Customer wrongfully fails to take delivery of the Products, the time when the Supplier has tendered delivery of the Products.  Delivery of the Products shall take place at the Customer’s premises unless otherwise agreed by the parties.

The Supplier shall use all reasonable endeavours to deliver each of the Customer’s orders for the Products on the dates specified in the order, but the time of delivery shall not be of the essence unless previously agreed in writing between the parties.

The Customer shall within 24 hours of the arrival of each delivery of the Products at the Customer’s premises notify the Supplier of any defect by reason of which the Customer alleges that the Products delivered are not in accordance with the specification and which should be apparent on reasonable inspection. Due to DEFS willing compliance with the Food Safety Act, no product from a previous delivery can be returned without an uplift note issued to our driver, by our office.  Any product returned without this authorised document, will not be credited and will be disposed of on your behalf.

If the Customer fails to give such a notice then the Customer shall be deemed to have accepted the    delivery of the Products in question and the Supplier shall have no liability to the Customer with respect to that delivery.

If the Customer rejects any delivery of the Products within the time specified the Supplier shall, as soon as reasonably practical after being requested to do so by the Customer, supply replacement Products (in which event the Supplier shall not be deemed to be in breach of these terms and conditions or have any liability to the Customer).

The price for the Products shall be exclusive of any Value-Added Tax or other applicable sales tax or duty all of which shall be payable in addition. Prices can be subject to change, notice of price changes cannot be guaranteed.  All published prices are correct at time of the publication. The latest pricelist cancels all previous pricelists.  Nett or Promotional Prices carry no further discounts.

The Supplier shall invoice the Customer at the time of delivery and all invoices will be paid by the Customer either at time of delivery or at time of placing order, unless a prior agreed credit account is in place, these invoices will be paid by the 15th of the month following, from which the invoice was raised.

If the Customer fails to make any payment on the due date then, without limiting any other right or remedy available to the Supplier, the Supplier may:

cancel the particular contract or suspend any further deliveries to the Customer under that or any other contract between the parties;

appropriate any payment made by the Customer to such of the Products (or the Products supplied under any other contract between the Customer and Supplier) as the Supplier may think fit (notwithstanding any purported appropriation by the Customer); and

charge the buyer interest (both before and after any judgment) on the amount unpaid at the rate of 2 per cent per month until payment in full is made(a part of a month being treated as a full month for the purpose of calculating interest).

The Supplier shall be entitled to recover from the customer all costs it incurs in recovering any outstanding amount from the Customer.

Should any method of payment to DEFS be dishonoured i.e. Referred Cheques, due to insufficient funds, debit or credit card charge backs then a £25 admin charge will applied, to each instance.

Notwithstanding delivery and the passing of risk in the Products, or any other provision in these terms and conditions, the property in the Products shall not pass to the Customer until the Supplier has received in cash or cleared funds payment in full of the price of the Products and all other goods agreed to be sold by the Supplier to the Customer for which payment is then due.

Until such time as the property in the Products passes to the Customer, the Customer shall hold the Products as the Supplier’s fiduciary agent and bailee, and shall keep the Products separate from those of the Customer and third parties and properly stored, protected and insured and identified as the Supplier’s property, but the Customer may use the Products in the ordinary course of its business.

Until such time as the property in the Products passes to the Customer (and provided the Products are still in existence), the Supplier may at any time require the Customer to deliver up the Products to the Supplier and, if the Customer fails to do so immediately, enter on to any premises of the Customer or any third party where the Products are stored and repossess the Products.

For the avoidance of doubt this section 5 shall apply equally to Products which form part of consignment stock held on the Customer’s premises.

The Supplier warrants that the Products will correspond with their description at the time of delivery.

The above warranty shall be subject to the Supplier being under no liability in respect of any defect arising from failure to follow the manufacturer’s instructions, failure to store the Products in appropriate conditions, or use of Products in abnormal working conditions.

The Supplier shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Products has not been paid by the due date for payment.

Subject to the above, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

A claim by the Customer which is based on any defect in the quality or condition of the Products or their failure to correspond with specification shall (whether or not delivery is refused by the Customer) be notified to the Supplier within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure.  If delivery is not refused, and the Customer does not notify the Supplier accordingly, the Customer shall not be entitled to reject the Products and the Supplier shall have no liability for such defect or failure, and the Customer shall be bound to pay the price as if the goods had been delivered in accordance with the particular contract.

Where a valid claim in respect of any Products which is based on defect in the quality or condition of the Products or their failure to meet specification is notified to the Supplier in accordance with these terms and conditions, the Supplier may replace the Products free of charge or at the Supplier’s sole discretion credit the Customer the price of the Products (or a proportionate part of the price) in which case the Supplier shall have no further liability to the Customer.  Credit notes are only valid for 6 months from the tax date after which they will expire.

The Supplier shall not be liable to the Customer or be deemed to be in breach of any particular contract by reason of any delay in performing, or any failure to perform, any of the Supplier’s obligations in relation to the Products, if the delay or failure was due to any cause beyond the Supplier’s reasonable control.  Without limiting the foregoing, the following should be regarded as causes beyond the Supplier’s reasonable control: act of God; explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority; imports or exports regulations or embargoes; strikes, lock outs or other industrial actions or trade disputes (whether involving employees of the Supplier or of a third party); difficulties in obtaining raw materials, or power failure or break down in machinery.

Except in respect of death or personal injury caused by the Supplier’s negligence, or liability for defective products under the Consumer Protection Act 1987, the Supplier shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the expressed terms of the particular contract, for loss of profit or loss of business or contracts, or loss of anticipated savings nor for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Supplier, its employees or agents or otherwise) which arise out or in connection with the supply of the Products (including any delay in supplying or any failure to supply the Products in accordance with the particular contract or at all) or their use or resale by the Customer, and the entire liability of the Supplier under or in connection with the particular contract shall not exceed the price of the particular Products the subject matter of the particular contract, except as expressly provided in these terms and conditions.

Without limiting any other right or remedy available to the Supplier, the Supplier shall be entitled immediately to cancel or terminate any contract or order for the supply of Products to the Customer by notice to the Customer if:

the Customer commits any breach of any of the provisions of that contract or order;

an encumbrancer takes possession or a receiver is appointed over any of the property or assets of the Customer.

the Customer makes any voluntary arrangement with its creditors or enters into administration;

the Customer enters into liquidation (except for the purposes of an amalgamation, reconstruction or other reorganisation of a solvent company and in such manner that the company resulting from the reorganisation effectively agrees to be bound by or to assume the obligations on that other party under that contract or order);

the Customer ceases, announces or threatens to cease, to carry on business.

The Customer is not entitled to assign, transfer or otherwise encumber any contract between the Supplier and the Customer or any of its benefits or obligations under any such contract.

Any waiver by the Supplier of a breach of any provision of any contract between the Supplier and the Customer shall not be considered as a waiver of any subsequent breach of the same or any other provision.

All contracts between the Supplier and the Customer for supply of Products will be governed by and construed in accordance with the laws of England and Wales and the English courts shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with any such contract.

Answerphone Service: No orders placed here will have precedence over any other. Orders can be placed or added to, but we cannot cancel or remove items from orders placed during office hours.


13 Limberline Road,
Hilsea Industrial Estate Hilsea, Portsmouth,
Hampshire PO3 5JF

© Dennis Edwards for Foodservice 2024