ready to order?

You can place your orders up to 10pm online, via our free app, or by telephone with our friendly customer services team. We deliver to most areas 5 days per week, check with your account manager or customer services to find out your delivery schedule.

Home > Order Online

Existing Customers

If you already have an account with us please click here to place your order online using your Account Code and Password. 

New Customers

If you haven’t yet signed up, you can do so here. This will allow you to place orders for delivery, and click & collect.

Once your application is processed, you will receive an email from us containing your account number and password. You can change your password on the ‘My Account’ page, once you have logged in.

Once you’ve signed up, you can either place your order online or through our app (Apple and Android devices only). Just search for ‘Coldweb’ by Lady Lodge Systems in the Google Play Store or Apple App Store and use the activation code DEFS.

Once your order has been placed, you will receive confirmation of your order by email – please check your Spam folder.

Need Some Assistance?

Should you require any further assistance, please read our FAQs or contact us.

Order on the go using our app

Sign up to our free app for simple and easy ordering. The benefits include:

Access to your account 24/7, giving you the flexibility to place orders whenever suits you.

Place orders before 22:00pm for next working day delivery.

View your recently purchased items.

Find out more about products with our ‘product search feature’.

Mark your essentials as favourites for ease of ordering.

Access allergen and nutritional information on all products.

DOWNLOADING THE APP

1

Install the COLDWEB app (by Lady Lodge Systems LTD) on your phone.

2

Enter DEFS as the authorisation code and click ACTIVE.

3

Enter your customer ID and password. Click LOGIN.

4

Search for the products you want to order.

DOWNLOADING THE APP

1

Install the COLDWEB app (by Lady Lodge Systems LTD) on your phone.

2

Enter DEFS as the authorisation code and click ACTIVE.

3

Enter your customer ID and password. Click LOGIN.

4

Search for the products you want to order.

Alternatively, you can scan the QR code to download the app. 

We're here to help

If you haven’t yet set up an online ordering account, please contact our telesales for your login details, email sales@dennisedwards.com or click below to register.
Address

13 Limberline Road,
Hilsea Industrial Estate Hilsea, Portsmouth,
Hampshire PO3 5JF

© Dennis Edwards for Foodservice 2022